The Points accrual type for rebooked services setting is available when you are configuring a Regular loyalty program.

You can use this setting to reward guests with additional points when they rebook a service.

Note: A guest is considered to have rebooked a service when:

  • The guest visits a center, avails a service, and the invoice is closed.
  • The guest makes another booking on the same day (either at the center or online (Webstore or CMA)).

You can select one of the following options: 

  • Flat value: Specify if fixed number of points should be rewarded for rebooking a service in addition to the points the guest accrues for availing the service.
  • Based on amount spent: Specify if points should be awarded as per the For Amount Spent criteria defined for Rebook a service.

Example for Flat Value: Consider the screenshot below:

If a guest rebooks a service worth $100, and the accrual type is Flat value, the points are accrued as follows: 

Example for Based on amount spent: Consider the screenshot below:

If a guest rebooks a service worth $100, and the accrual type is Based on amount spent, the points are accrued as follows:  

Did this answer your question?