You can use this article to configure the following loyalty points notifications:

  • Loyalty points accrued
  • Loyalty points redeemed
  • Loyalty points expiry reminder
  • Loyalty points tier enrollment
  • Loyalty points tier upgrade
  • Loyalty points balance statement

To configure loyalty points notifications:

  1. Access the desired loyalty points notification template.
  2. Click Edit against the notification you wish to configure.
    The template opens and allows you to make your edits.
    Example: If you wish to configure the Loyalty points redeemed notification, click
    Edit against the notification as follows:

   3. The template consists of the following two sections:

  • Email
  • Text Messages (SMS)

   4. Configure each of the sections as follows:

   Email

  1. To activate the email notifications, select the Turn this automated email on check box.
  2. To send an email copy (Cc), click Add to include recipients by Username, employee Role or Email.
    Note: For recipients added by Role, all employees mapped to the role selected at the guest's base center, will receive the email notification.
  3. Make edits to the Subject field as desired.
  4. Use the Macros available for loyalty points to customize the content for Plain Text and HTML emails.
    Depending on the recipient's browser, the email will be delivered as plain text (no formatting and images) or HTML text (includes images, links and formatting).
    Note: You can click the Full Screen icon in the editor to edit the text in full screen mode.
  5. Click Send Test Email to send a test notification and to see how the test
    email appears to your guest.
    Note: In the test email, macros will appear as is and will not be expanded. For example, if you have used [FirstName] macro in the email text such as 'Hi [FirstName]' then, test mail continues to show Hi [FirstName] and does not show actual first name. 

  Text Messages (SMS)

  1. To activate the text notifications, select the Turn this automated message on check box.
  2. To forward a message automatically, click Add to include recipients by Username, employee Role or PhoneNo.
    Note: For recipients added by Role, all employees mapped to the role selected at the guest's base center, will receive the message.
  3. Use the Macros available for loyalty points to customize the text message.
    Note: Messages with more than 160 alphanumeric characters will require two or more text (SMS) credits. Messages with one or more Unicode characters (international/multilingual text characters) will require one text credit for every 70 characters.
  4. Click Send Test Message to send a test notification and see how the test SMS appears to your guest.
    Note: In the test message, macros will appear as is and will not be expanded. For example, if you have used [FirstName] macro in the SMS text such as 'Hi [FirstName]' then, test mail continues to show Hi [FirstName] and does not show actual first name. 

5. Click Save.
     Your configuration is saved.

See Also


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