A macro is a placeholder text that gets replaced with specific data when inserted into an automated email/text message.
For example, the [OrgName] macro gets replaced with the organization name.

For issue notifications, you can use the following macros:

  • [OrgName]: Name of the organization.
  • [CenterName]: Name of the center in which the issue was created.
  • [FirstName]: First name of the employee who raised the issue. 
  • [LastName]: Last name of the employee who raised the issue. 
  • [CenterPhone]: Primary phone number of the guest's base center (corresponds to the Phone 1 field in the center settings).
  • [CenterPhone2]: Secondary phone number provided for the guest's base center (corresponds to the Phone 2 field in the center settings). 
  • [IssueName]: Title of the issue that summarizes what issue is.
  • [IssueDesc]: Description of the issue. 
  • [IssueType]: Type of the issue. 
  • [CenterE-mail]: Email address of the guest's base center. 
  • [MailUnsubscribeLink]: Link to unsubscribe from transactional emails. Once guests unsubscribe, they will not receive any transaction related email, including appointment related emails. 
  • [IssuePriority]: Priority of the issue - High, Medium, or Low. 
  • [IssueGuestName]: Name of the guest who raised the issue. 
  • [IssueDate]: Date on which issue was created in the system. The date is in the format set at the organization level. 

See Also

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