As you manage your day-to-day operations such as appointments, sales, services, financials and other business processes, you also need to deal with the issues arising out of these multiple processes.
Issue tracking is a feature that allows you to create, monitor, and resolve the issues. Issues are created in the following ways:
- Manually: When an employee or a guest reports an issue. Learn how to create an issue manually.
- Automatically: When a guest gives a feedback rating that is less than a certain number that you specify or submits a comment in the feedback form. Learn how to configure the automatic issue creation.