If you have an older version of triPOS software (5.1.0 or 5.10.0) installed, and you are upgrading to the recommended version 5.14.2.20002, you must do the following:

  1. Keep account information handy
  2. Download the recommended version of triPOS software
  3. Perform the upgrade
  4. Verify if you are able to process payments
  5. Create a self-signed certificate and bind the certificate to the listening port
  6. Change protocol in Zenoti to secure http
  7. Verify if you are able to process payments

1. Keep Account Information Handy

Vantiv provides you with Account ID, Acceptor ID, and Account Token when an merchant account is created. Keep these details handy.

If you do not have these details, do the following:

1. At the center level, navigate to Admin > Centers.
   The Manage Centers page opens.

2. Click the name of your center.
     All center settings categorized by tabs appear.

3. Click the Payment tab and expand Integrated Payment Processing.
    Depending on the country you are in, one or more payment processors appear.
    Note: If you have configured the payment processor at the organization level, you
    must navigate to  Admin > Organization > Organizations > Payment > Integrated         Payment Processor > Configure Payment Processors and proceed with the next
    step.

5. Locate Element PS payment processor and click Edit. 

   The Element PS configuration screen opens.

6. Look for Account ID, Acceptor ID, and Account Token fields and make a note of the
     values.

2. Download the recommended version of triPOS 

You can download the recommended version of triPOS Software from this link.

3. Perform the Upgrade 

1. On your local machine, go to the location where the triPOS software zip file is
   downloaded. 

2. Right-click and click Extract All in the menu. 

3. Browse for the location where you want to extract the files.

4. Click Extract.

5. Double-click triPOS Setup.

6. In the triPOS Software License Agreement window, select the I agree to the    
    terms and conditions check box
.

7. Click Install.

8. Click Yes when the system prompts you to consent to making changes on your
     hard drive.

9. Click Next.

10. In the Configuration Information window, enter the Acceptor ID, Account ID, and
      Account Token and finally click Next.

11. Click Install.

12. The installation completes. Click Finish.

13. A Success screen appears confirming the successful upgrade. Click Close.

4. Verify if you are able to Process Payments

Without making any changes to the configuration, verify if you are able to process card payments as usual.

If you are unable to process payments, contact Zenoti Support.

5. Create a Self-signed Certificate and Bind to the Listening Port

Create a self-signed certificate and bind to the listening port using the steps in this article.

6. Change Protocol in Zenoti to Secure http

After you create a self-signed certificate and bind to the listening port, you must change the protocol in Zenoti to secure http.

To change the protocol to secure http:

1. At the center level, navigate to Admin > Centers.
   The Manage Centers page opens.

2. Click the name of your center.
     All center settings categorized by tabs appear.

3. Click the Payment tab and expand Integrated Payment Processing.
    Depending on the country you are in, one or more payment processors appear.
    Note: If you have configured the payment processor at the organization level, you
    must navigate to  Admin > Organization > Organizations > Payment > Integrated         Payment Processor > Configure Payment Processors and proceed with the next
    step.

5. Locate Element PS payment processor and click Edit. 

   The Element PS configuration screen opens.

6. Change the Protocol from http to https.

7. Verify if you are able to Process Payments

Verify if you are able to process card payments as usual.
If you are unable to process payments, contact Zenoti Support.

Next Step

Proceed to configuring the triPOS software.

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