Zenoti allows you to create a feedback form with a set of customized questions that guests can use to rate their experience and provide their feedback.
After creating the feedback form, you can enter the feedback that a guest provides verbally or in the printed feedback form from the appointment book.
In this article you will learn how to view the feedback provided by a guest.
To view guest feedback in the appointment book:
- Click the appointment block for which the feedback is recorded and click Show Guest Feedback.
The feedback form opens with the guest's feedback for the appointment.