A guest can be part of all the Guest Categories whose criteria the guest fulfills.

Example: Consider the following Guest Category settings of a center:

  • Regular Guest: Visits the Center once or more on an average in a month
  • Non-Recent Guest: Does not visit the Center for 2 months

If a guest visits a center 4 times in January, and does not visit the center in February and March; if the guest visits the center in April, the front desk will see the Guest Category as Recent (guest has an average of 1 visit per month) and Non-Recent guest (guest did not visit for the past 2 months).

If the guest does not visit in April but visits in the month of May, the front desk executive will see the Guest Category as only Non-Recent Guest.

See Also

Did this answer your question?