Gift Cards

Information to help you manage all gift card activity within your organization and center

Sagar Garuda avatar Madhuri Kamarajugadda avatar M
87 articles in this collection
Written by Sagar Garuda, Madhuri Kamarajugadda, and Mythri Kukkala
Setting up Gift Cards

Set Up Gift Cards

Configure the settings for the sale and redemption of gift cards
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Written by Sagar Garuda
Updated over a week ago

Enable Gift Card Sale for your Organization

Allow the sale of gift cards for your entire organization
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Written by Sagar Garuda
Updated over a week ago

Auto Generate Gift Card Numbers

Learn how to auto generate gift card numbers in the POS window instead of manually entering them
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Written by Sagar Garuda
Updated over a week ago

Show Purchased and Received Gift cards in POS

Allow display of the gift cards purchased and received by the guest in the POS window
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Written by Sagar Garuda
Updated over a week ago

Allow Refunds on Gift Card Payments

Allow refunding an amount to a gift card that was used to make a purchase
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Written by Sagar Garuda
Updated over a week ago

Redemption Setting for Gift Cards with Same Price and Value

View the default and optional items that are redeemable using gift cards sold with same price and value (sold without tax)
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Written by Sagar Garuda
Updated over a week ago

Redemption Setting for Gift Cards with Different Price and Value

View the default and optional items that are redeemable using gift cards sold with different price and value (sold without tax)
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Written by Sagar Garuda
Updated over a week ago

Allow Gift Card Sale for a Center

Allow or prevent a center from selling gift cards
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Written by Sagar Garuda
Updated over a week ago

Setting related to Sale of Single-Use Gift Cards

Org level setting related to allowing the sale of gift cards that expire after single use
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Written by Madhuri Kamarajugadda
Updated over a week ago

Provide a Default Validity Period for Gift Cards

Set a default validity period for gift cards sold at your center
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Written by Sagar Garuda
Updated over a week ago

Mask Gift Card Numbers

Prevent unauthorized use of gift cards by masking the on-screen display of gift card numbers
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Written by Sagar Garuda
Updated over a week ago

How to apply a masked gift card number to an invoice?

Note what to do when you are unable to view the complete gift card number at the time of redemption
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Written by Sagar Garuda
Updated over a week ago

Organization Level Settings for Gift Cards

Know the settings available for gift cards at the organization level
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Written by Sagar Garuda
Updated over a week ago

Organization Level Settings for Taxed Gift Cards

Learn the organization level settings available for gift cards that are sold with tax
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Written by Sagar Garuda
Updated over a week ago

Configure the Template to Print a Gift Card

Learn how to configure the template for printing a gift card
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Written by Mythri Kukkala
Updated over a week ago
Gift Card Reports

Gift Card Reports - Overview

Find links to all the available gift card reports
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Written by Sagar Garuda
Updated over a week ago

Gift Card Report: Details

Shows essential information of all active and expired gift cards
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Written by Sagar Garuda
Updated over a week ago

Gift Card Report: Balance as on date

Provides the gift card balance at your center on the selected date
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Written by Sagar Garuda
Updated over a week ago

Gift Card Report: Balances (Graphical)

Displays graphical and tabular data of the total balance on gift cards purchased at a center
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Written by Sagar Garuda
Updated over a week ago

Gift Card Report: Revenue (Graphical)

Graphical and tabular data of revenue generated from gift card sales
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Written by Sagar Garuda
Updated over a week ago

Gift Card Report: Sales (Graphical)

Displays graphical and tabular data for gift card sales in a selected duration
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Written by Sagar Garuda
Updated over a week ago

Gift Card Report: Redemptions

Contains details of all gift cards redeemed or purchased from a center
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Written by Sagar Garuda
Updated over a week ago

Gift Card Report: Expiration (General)

Shows details of the gift cards that have expired in the selected duration
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Written by Sagar Garuda
Updated over a week ago

Gift Card Report: Expirations (Graphical)

Shows graphical and tabular data of the total amount due to expire on gift cards purchased
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Written by Sagar Garuda
Updated over a week ago

Report: Liability – Gift Cards

Shows the liability balance after the sale and redemption of gift cards within each center of the organization
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Written by Sagar Garuda
Updated over a week ago

Daily Reports: Sales - Gift Cards

Shows detailed information of all gift card sales made at the center on a selected date
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Written by Sagar Garuda
Updated over a week ago

Daily Reports: Gift Card Collections (Day)

Shows the center’s collections on gift card sales on a selected date as per each payment type
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Written by Sagar Garuda
Updated over a week ago

Daily Reports: Gift Card Collections (Month)

Displays the month-to-date center collections for gift cards and prepaid cards as per payment type
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Written by Sagar Garuda
Updated over a week ago
FAQ and Troubleshooting

How can I check the redemption transactions on a gift card?

Quickly check redemption, balance, and other details for a gift card
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Written by Sagar Garuda
Updated over a week ago

What permissions are required to view complete gift card numbers?

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Written by Sagar Garuda
Updated over a week ago

How can guests check their balance online without signing in?

Guests may check their gift card balance instantly on the website without having to log in to their online account. See how.
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Written by Sagar Garuda
Updated over a week ago

How can Guests Resend a Gift Card Email from their Online Account?

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Written by Sagar Garuda
Updated over a week ago

How do guests purchase a gift card online?

Help your guest purchase a gift card online with these steps.
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Written by Sagar Garuda
Updated over a week ago

Can I apply a campaign on a gift card sale?

Applying a campaign or discount on a gift card sale
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Written by Sagar Garuda
Updated over a week ago

What is Price and Value in a Gift Card or Prepaid Card?

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Written by Sagar Garuda
Updated over a week ago

Can I change the value on a service gift card?

Know about Service gift cards and how different they are from Amount gift cards
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Written by Sagar Garuda
Updated over a week ago

I am unable to view the redemption invoice of a payment made with a gift card

Know why you cannot view the invoice of a payment made using a gift card
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Written by Sagar Garuda
Updated over a week ago

What barcodes are compatible for gift cards in Zenoti?

This is useful if you use a gift card reader to scan gift card codes
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Written by Sagar Garuda
Updated over a week ago

Can I refund a payment to a gift card?

Know how and when to process a refund to a gift card
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Written by Sagar Garuda
Updated over a week ago

Why can't I see the full gift card number once I issue the card?

Only able to view the last four digits of a gift card? Know all about masked gift card numbers
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Written by Sagar Garuda
Updated over a week ago

How do I issue a gift card and not collect the payment for it?

Need to issue a free gift card? Learn how to sell a gift card or a prepaid card for free (also called a zero ($0) price gift/ prepaid card)
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Written by Sagar Garuda
Updated over a week ago

Can a gift card be used by anyone?

See who can use a gift card. Also, know the difference between a gift card and prepaid card
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Written by Sagar Garuda
Updated over a week ago

Why did the recipient not receive the gift card email sent during the time of sale?

See the reasons why a recipient may not have received the gift card notification triggered from the POS window (during sale)
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Written by Sagar Garuda
Updated over a week ago

Is there a way to cancel and reissue a gift card?

Learn the workaround to cancel and reissue a gift card
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Written by Sagar Garuda
Updated over a week ago

How do I check the balance on a gift card?

Learn the multiple ways to check the balance on a gift card
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Written by Sagar Garuda
Updated over a week ago

How do I track gift cards purchased online using the ‘Continue as guest’ option?

View the details on gift cards purchased online without the guest signing in
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Written by Sagar Garuda
Updated over a week ago

Can guests resend a gift card email from their online account?

Know when your guests can resend a gift card email from their online account
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Written by Sagar Garuda
Updated over a week ago

How do I access and update the gift card template displayed on the webstore?

Access the gift card template and update images and other details displayed on your webstore catalog
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Written by Sagar Garuda
Updated over a week ago

How to resend an email for a gift card purchased online using the 'continue as a guest' option?

See how guests can resend a gift card email purchased without signing in
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Written by Sagar Garuda
Updated over a week ago

How can I resend an undelivered gift card email?

Find out how to resend a gift card email purchased in-store or online
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Written by Sagar Garuda
Updated over a week ago

How can I check the balance of multiple gift cards for multiple guests?

Need to check the balance for multiple guests or for a single guest? Use these ways to quickly obtain that.
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Written by Sagar Garuda
Updated over a week ago

How do I use plastic gift cards in Zenoti?

Help you need to configure plastic gift cards in Zenoti
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Written by Sagar Garuda
Updated over a week ago

Where can I check a guest’s gift card history?

Look into the details of all the gift cards purchased and received by a guest
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Written by Sagar Garuda
Updated over a week ago

Can gift cards be used to pay for tips and SSG?

Know what type of gift cards can be used to pay for tips and support staff gratuity (SSG) on an invoice
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Written by Sagar Garuda
Updated over a week ago