Zenoti Payments

Information to help you set up Zenoti Payments and accept card transactions in-store and online

Brian Gordon avatar Sagar Garuda avatar Urmilla Chandran avatar +2
93 articles in this collection
Written by Brian Gordon, Sagar Garuda, Urmilla Chandran and 2 others
Verifone e355 Setup

Set Up Verifone e355 to Process Payments

Learn about the steps involved in connecting your Verifone e355 to your WiFi network before you can accept card payments
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Written by Sagar Garuda
Updated over a week ago

Connect your Verifone e355 via DHCP

Learn about the steps involved in setting up and connecting a Verifone e355 reader to your WiFi network via DHCP.
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Written by Sagar Garuda
Updated over a week ago

Connect your Verifone e355 using a Static IP

Learn about the steps involved in setting up and connecting a Verifone e355 reader to your WiFi network using a static IP.
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Written by Sagar Garuda
Updated over a week ago

Connect Verifone e355 Card Reader via USB

Steps to connect your Verifone e355 card reader to a windows PC via USB
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Written by Sagar Garuda
Updated over a week ago

Download and Install the Verifone Windows Unified Driver

Link to download the Verifone Windows Unified Driver and the installation steps
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Written by Sagar Garuda
Updated over a week ago

Set Verifone e355 in USB Mode and Connect to a Windows PC

Steps to ensure that the Verifone e355 is correctly configured and connected to a Windows PC via USB
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Written by Sagar Garuda
Updated over a week ago

Add Verifone e355 as a Terminal

If you have already configured Zenoti Payments, learn the steps involved in adding Verifone e355 as a terminal in Zenoti
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Written by Sagar Garuda
Updated over a week ago

Unable to Process Payments using E355

Troubleshooting steps to follow when you are unable to process payments using a Verifone E355 payment terminal
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Written by Sagar Garuda
Updated over a week ago
Card Reader Setup for Desktop POS

Set up Miura Card Reader to Process Payments on Desktop POS

Learn about the steps involved in connecting your Miura card reader to your desktop before you can accept card payments
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Written by Sagar Garuda
Updated over a week ago

Download PayServer Bundle and Install Pay Server Service

Details of the software required to connect your card reader to the desktop POS along with the installation steps
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Written by Sagar Garuda
Updated over a week ago

Connect Miura Card Reader to a Windows PC

Steps to connect your Miura card reader to a windows PC via USB or Bluetooth
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Written by Sagar Garuda
Updated over a week ago

Edit the Config File

Know what parameters you must edit or make a note of in the config.yaml file
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Written by Sagar Garuda
Updated over a week ago

Miura M010 Card Reader: Troubleshooting on Windows PC

Learn how you can resolve the connectivity issues in between transactions for a Miura M010 card reader
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Written by Abhay Anumula
Updated over a week ago

Setup Miura M010 Card Reader for UK Region

Learn how you can set up the Miura M010 card reader for the UK region
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Written by Abhay Anumula
Updated over a week ago

Connect Miura M010 Card Reader to your Desktop POS

Learn how you can connect the Miura M010 card reader via USB to your desktop POS (Windows)
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Written by Abhay Anumula
Updated over a week ago

Connect Miura card reader via Bluetooth to Mobile POS (iOS)

Learn how you can connect the Miura card reader (Bluetooth) to your Mobile POS
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Written by Abhay Anumula
Updated over a week ago
Auto-pay

Auto-Pay: Overview

Learn what autopay is and how it works
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Written by Abhay Anumula
Updated over a week ago

Auto-Pay: Configure Tips to be Displayed to the Guest

Learn how you can configure the tips that you display to your guests on their mobile apps
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Written by Abhay Anumula
Updated over a week ago

Configure Auto-Pay Email, Text, and App Notification Templates

Learn how to configure email, text, and app notification templates when guests enable Auto-pay on their mobile app
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Written by Abhay Anumula
Updated over a week ago

Create Auto-Pay Email, Text, and App Notification Templates

Learn how you can create the Auto-pay templates for email, text, and app notifications
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Written by Abhay Anumula
Updated over a week ago

Enable Auto-Pay in the Customer Mobile App (CMA)

Learn how your guests can enable the Auto-pay feature on their mobile app
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Written by Abhay Anumula
Updated over a week ago

Auto-Pay: In Action

In this article, you will learn about the different scenarios when working with Auto-pay
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Written by Abhay Anumula
Updated over a week ago

Auto-pay Scenarios: Successful Payment

Learn about the different steps involved in a successful payment for an Auto-pay appointment
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Written by Abhay Anumula
Updated over a week ago

Adding a Product to an Auto-pay Appointment

Learn about the steps involved in adding a product to an Auto-pay appointment
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Written by Abhay Anumula
Updated over a week ago

Redeeming Membership Credits for an Auto-pay Appointment

Learn how you can redeem your existing membership credits for an Auto-pay appointment
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Written by Abhay Anumula
Updated over a week ago

Auto-Pay with Partial Payment

Learn how Auto-Pay behaves when there is partial payment on an invoice
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Written by Abhay Anumula
Updated over a week ago

Auto-Pay: Card Failed at Authorization

Learn about the scenario when the card of your guest fails authorization
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Written by Abhay Anumula
Updated over a week ago

Auto-Pay Unsuccessful

Learn what you can do when the Auto-pay transaction of the guest fails
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Written by Abhay Anumula
Updated over a week ago

Report: Auto-Pay Transactions

View details of all the transactions done through Auto-pay in your center for a certain time period
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Written by Abhay Anumula
Updated over a week ago

Auto-Pay in Zenoti Mobile

Learn how you can use Auto-Pay to collect payments in the Mobile POS
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Written by Abhay Anumula
Updated over a week ago

Auto-Pay: Notification Tabs

Learn about the Auto-Pay Failure and the Auto-Pay Pending notification tabs
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Written by Abhay Anumula
Updated over a week ago

Auto-pay: Available Macros

Learn about the macros that are available when you are configuring email, text, and app notifications
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Written by Abhay Anumula
Updated over a week ago

Configure Guest Notifications of CMA

Learn how you can configure the email, text, and app notifications that appear on the Customer Mobile App (CMA)
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Written by Abhay Anumula
Updated over a week ago

Notifications: Share the Location of the Center with a Guest

Learn how you can share the center’s location with a guest
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Written by Abhay Anumula
Updated over a week ago

CMA Notifications: Request Feedback from the Guest

Learn how you can send app notifications to your guest to request feedback from your guest
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Written by Abhay Anumula
Updated over a week ago
Dispute Handling

Dispute Handling Overview

Learn what disputes are, how you can find more details of a dispute, and how to respond to it
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Written by Sagar Garuda
Updated over a week ago

Zenoti Payments - Disputes Report

View details of all the disputes (chargeback) made by guests over a time period and respond to them
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Written by Sagar Garuda
Updated over a week ago

Zenoti Payments - Bank Deposits Report

Use this report to reconcile collections when using Zenoti Payments with your bank statement
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Written by Sagar Garuda
Updated over a week ago

Dispute Types

Learn about the various dispute types that you can submit evidence for
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Written by Sagar Garuda
Updated over a week ago

Dispute Type: Credit not Processed

Learn what to do if you receive a disputed transaction that says, “Credit not processed”
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Written by Sagar Garuda
Updated over a week ago

Dispute Type: Duplicate

Learn what to do if you receive a disputed transaction that says, “Duplicate”
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Written by Sagar Garuda
Updated over a week ago

Dispute Type: Fraudulent

Learn what to do if you receive a disputed transaction that says, “Fraudulent”
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Written by Sagar Garuda
Updated over a week ago

Dispute Type: General

Learn what to do if you receive a disputed transaction that says, “General”
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Written by Sagar Garuda
Updated over a week ago

Dispute Type: Product not Received

Learn what to do if you receive a disputed transaction that says, “Product not received”
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Written by Sagar Garuda
Updated over a week ago

Dispute Type: Product Unacceptable

Learn what to do if you receive a disputed transaction that says, “Product unacceptable”
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Written by Sagar Garuda
Updated over a week ago

Dispute Type: Unrecognized

Learn what to do if you receive a disputed transaction that says, “Unrecognized”
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Written by Urmilla Chandran
Updated over a week ago

Dispute Type: Subscription Canceled

Learn what to do if you receive a disputed transaction that says, “Subscription canceled”
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Written by Urmilla Chandran
Updated over a week ago

Dispute Handling: Submit Evidence

Learn how you can submit evidence for any dispute to prove that the payment was valid
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Written by Sagar Garuda
Updated over a week ago

Submit Evidence: Purchase Information

Learn about the fields in the Purchase Information form of the Submit Evidence Wizard
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Written by Urmilla Chandran
Updated over a week ago

Submit Evidence: Shipping Information

Learn about the fields in the Shipping Information form of the Submit Evidence Wizard
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Written by Urmilla Chandran
Updated over a week ago

Submit Evidence: Service Information

Learn about the fields in the Service Information form of the Submit Evidence Wizard
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Written by Urmilla Chandran
Updated over a week ago

Submit Evidence: Additional Information

Learn about the fields in the Additional Information form of the Submit Evidence Wizard
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Written by Urmilla Chandran
Updated over a week ago

Dispute Handling: Accept Dispute

Learn how you can accept a dispute if you realize that the guest's complaint is valid
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Written by Sagar Garuda
Updated over a week ago

Disputed Transaction Notifications: Configure Recipients

Learn who will receive disputed transaction notifications and how you can add recipients
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Written by Sagar Garuda
Updated over a week ago

Pair Ingenico iSMP4 Card Reader to an iPad

Learn the steps to pair the Ingenico iSMP4 card reader to an iPad via Bluetooth
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Written by Abhay Anumula
Updated over a week ago

Ingenico iSMP4: Troubleshoot Connectivity Errors

In this article, you will learn how you can troubleshoot the connectivity issues while pairing the iSMP4 device to an iPad
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Written by Abhay Anumula
Updated over a week ago