A service often involves multiple steps, also known as segments. When you create a service in your organization or center, you can define the various steps involved in the service and divide them into segments.
For example, a typical hair coloring service involves the steps—wash, blow-dry, color application, color absorption, second wash, and second blow-dry—which can be divided into different segments.
Note: Some businesses refer to service segments as 'service blocks', 'service parts', or simply, 'parts' of a service.
Zenoti allows you to define the following segment types for services:
- Servicing time
Requires utilization of the service provider to perform the steps involved in the service. For example, a hair coloring service's wash, blow-dry, and color application steps can be categorized under the servicing time segment.
- Processing time
Waiting time in between segments when the service provider is not required to do anything. For example, color absorption.
The processing time appears as an empty space in the Appointment Book, during which the provider can be assigned to a different appointment.
- Finishing time
The last segment that requires the service provider to perform the final steps of the service. For example, a second wash and blow-dry of a hair coloring service.
Note: You must follow the above sequence when you define service segments.
Why do you need to define service segments?
The ability to define segments for a service allows you to optimize your service providers' time.
When you book an appointment for a service that has segments defined, each segment appears as an individual block in the Appointment Book. See the following image for reference.
Defining service segments allows you to do the following:
- Book a service provider for another appointment during the processing time (waiting time). You can simply drag and drop individual segments to different service providers. Zenoti automatically adjusts the commissions and utilization of the providers for each service segment.
- Identify if two or more services with common segments can be related so as to reduce their overall time when booked together.
- Assign multiple providers to the same service. For example, you can define a couple’s massage with two service segments. After booking the appointment, you can drag and drop one of the segments to a different provider.