Getting guests to rebook their next appointment before they leave the center helps your business manage visits better and also helps your business grow. Guests too, tend to rebook the same services. Leaving guests with a good impression of the services you offer is key to building a long-lasting relationship with your guests.

In this article, you will learn how to rebook an appointment.

You can rebook an appointment from:

  • The appointment block (no additional settings required).
    For details, refer to the section: Rebook an Appointment when Booking Wizard Settings are OFF
  • The Booking Wizard (additional settings required).
    For details, refer to the section: Rebook an Appointment when Booking Wizard Settings are ON

Before You Begin

  • You can enable a rebooking option from the Booking Wizard. Contact Zenoti Support to enable this setting for you.
    The advantage of turning on Booking Wizard for rebooking is that the rebook option becomes available in the following sections in the Appointment Book:
    a) Guest profile
    b) Room view
    c) Booking Wizard
    See the section Rebook an Appointment when Booking Wizard Settings are ON for details.
  • Administrators can set a frequency for rebooking appointments from the organization level using the setting Appointment Rebook Frequency (from Admin > Organizations > Organization > Settings > Appointment Book).
    The default is set to 15 days. 

Rebook an Appointment when Booking Wizard Settings are OFF

You can rebook an appointment from an existing appointment block. No additional settings are required for this. 

Note that you can enable a rebooking option from the Booking Wizard. Contact Zenoti Support to enable this setting for you. In case you prefer NOT to use the Booking Wizard for rebooking, follow the steps in the next section to rebook an appointment from the Appointment Book. 

To rebook an appointment from the Appointment Book

Note: These steps are applicable if the Booking Wizard settings are OFF.
Refer to the Before You Begin section of this article for details. 

  1. In the Appointment Book, click the appointment that you want to book again on a future date, and then select Rebook
  2. From the context menu, select one of the following:
  • If you are rebooking a single appointment, select Appointment/Visit.
  • If you want to rebook all the appointments in a group, select Group

Note: If you are rebooking an appointment that is included in a package, the                 menu displays the options: Package and Group. 

Rebook an Appointment vs Rebook a Visit: If you are rebooking a single stand-alone service (say, Ayurvedic Massage), the menu displays the options: Appointment and Visit. In this case, there is no difference between these options. If you rebook Appointment or rebook Visit, you rebook the Ayurvedic Massage, 

However, you may also rebook an appointment with more than one service. Assume a guest originally booked an appointment with two services, Full Arm                              Waxing, and Manicure. 

In this case, there is a difference when you rebook the appointment vs rebook the visit. 

If you rebook the appointment, depending on the appointment you are rebooking (say, Full Arm Waxing),  only this (one) service is rebooked. 

If you rebook the visit, both services (Full Arm Waxing and Manicure) are                       rebooked. 

A Rebook Appointment dialog box appears with further instructions to select a date from the Calendar. 

      3. Select the new date for the appointment from the Calendar pop-up.

          The Appointment Book automatically opens to the selected date.

      4. Click an available time slot of a provider.

      5. Click Book Here

      The Appointment Book displays the new appointment.

Important: If a guest takes a service (say, Waxing) on any given day and books an appointment on the same day, either for the same service (Waxing) or another service (say, Facial), then Zenoti considers the second appointment as a rebooked appointment. 

Rebook an Appointment when Booking Wizard Settings are ON

Note: You can request Zenoti Support to turn ON Booking Wizard settings for rebooking in your organization. Zenoti routes your rebookings through the Booking Wizard after Zenoti Support turns it ON on for your company. 

You can rebook appointments from:

  • Appointment block
  • Guest profile
  • Room view 

To rebook from an appointment block

  1. In the Appointment Book, click the appointment that you want to book again on a future date, and then select Rebook
  2. From the context menu, select one of the following:
  • If you are rebooking a single appointment, select Appointment/Visit
  • If you want to rebook all the appointments in a group, select Group/Appointment.
    Important: The Booking Wizard opens because you requested Zenoti Support to turn ON the Booking Wizard settings for rebooking for your organization. 

     3. Book an Add-On, update the provider, add an additional service, change the                 room, choose the time slot in the Booking Wizard as you normally do, and                     confirm your booking.

You have successfully rebooked an appointment. 

To rebook from the guest profile

  1. Search for the guest for whom you want to rebook an appointment. 
  2. In the Appointments tab > Past Appointments section of the guest profile, locate the appointment you want to rebook and click the Rebook option.
    Zenoti redirects you to the Booking Wizard.
    Important: You can rebook no-show and canceled appointments. 

     3. You can also book an Add-On, update the provider, add an additional service,                change the Room, choose the time slot in the Booking Wizard as you normally              do, and confirm your booking.
         You have successfully rebooked an appointment. 

To rebook from the Room view

  1. Click Room on the top panel of the Appointment Book.
    The Room View opens. 
  2. Locate the appointment you want to rebook. 
  3. Click Rebook > Appointment/Visit from the context menu.
    Zenoti redirects you to the Booking Wizard.

    4. You can update the provider, add an additional service, change the Room,                     choose the time slot in the Booking Wizard as you normally do, and confirm your         booking.
        Note: You can also choose if add ons should be rebooked. The organization-                 level setting, Rebook Add ons, must be selected.          

       You have successfully rebooked an appointment. 

See Also

Create or Book an Appointment - Overview

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