By default, only employees with these security roles can freeze or unfreeze memberships: Marketing Manager, Manager, Zonal Manager, and Owner. If you do not see the Unfreeze button, get in touch with your administrator and ask for the appropriate permissions.
- Open the Guest History page.
- Click the Memberships tab, and then click the name of the membership to unfreeze.
- On the top right-hand side of the membership details window, click Unfreeze.