If you are unable to log in to Zenoti, you will see this message:


If you are unable to log in to Zenoti and see a screen like the one above, check whether:

  • You are using the correct URL to access Zenoti.
  • You are using the correct username and password.
    The username and password entered must match the details entered in your employee profile.
    Note: Your administrator or owner has access to this information from Center level > Employee > Employees > Employee > Click the name of the employee to view the profile.

If you do NOT remember your username or password:

  1. Click the Forgot Login link and follow the onscreen instructions.
  2. Enter your email address and click Send Reset Instructions.
    Zenoti sends password reset instructions to this mail address.
  3. In the mail, you will find a Verification code.
  4. When prompted, enter this Verification code as your Current password.
  5. Proceed with the onscreen instructions.

See the following screenshots for details.

If you remember your username and password but want to change or update your password:

  • Click the Reset Password link and follow the steps thereafter. Essentially, you must enter your username, current password, and new password.

    See the following screenshots for details.

Other tips to try logging in as an employee:

  • Clear the cache memory in your browser. For example, if you're using Google Chrome, go to Settings, select Privacy and security, click Clear browsing data, select checkboxes for cache and cookies, and click Clear data.

Hint: If you are an Owner or an Administrator and an employee reports login issues, try these troubleshooting tips.

See Also

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