Price scaling is when you want to charge higher rates on services when:
> Senior employees perform services
> Providers perform the service in specific Rooms.
When senior employees perform services: You may want to charge different rates for the same service when senior or more experienced employees perform the service.
Example: You normally charge $100 for a haircut. If a senior employee (or employees holding senior-level jobs such as Senior Hair Stylist) performs the same service, you can charge a higher amount. You can define this higher amount as an absolute amount ($130) or as a percentage (30%). When you choose to define this higher service amount as a percentage it is called Price scaling factor.
You can configure these options for different pricing for the same service from Admin > Organization > Organizations > Settings > Employee > Employee Service Pricing (Percentage override or Absolute amount). Read: Specifying Services an Employee Can Perform - Advanced Concepts
When providers perform the service in specific Rooms: You may charge a higher price for services you provide in some Rooms using the price scaling option. Go to Admin > Resources > Rooms > Select/create a room > Services tab > Price Scaling Factor column > Define a percentage of service price you want to increase for this room.
Example: If the service price is $50 and price scaling factor is 110%, then Zenoti charges the client 10% extra ($55). When a guest books this room, Zenoti automatically charges the higher service price taking the price scaling factor into account.