A membership may offer discounts, membership credits, service credits (free services), or a combination of these. If a guest has a membership that offers service credits, you can apply the service credits to the invoice while taking the payment.

Service credits when equality template is defined for a membership

If the membership held by a guest has a service equality template, the service credits are automatically applied to the invoice, where services eligible for the service credits are determined in the service equality template.

Example: Assume you sell a ‘Balinese Massage Premium’ membership that offers four sessions of ‘30-min Balinese Massage’ and has a service equality template with the following equality definition:

  • ‘30-min Balinese Massage’ is a base service
  • 2 X ‘30-min Balinese Massage’ = ‘60-min Balinese Massage’
  • 3 X ‘30-min Balinese Massage’ = ‘90-min Balinese Massage’ and
  • 4 X ‘30-min Balinese Massage’ = ‘120-min Balinese Massage’

Assume the guest availed a ‘120-min Balinese massage’. In this case, Zenoti automatically applies 4 service credits to the invoice.

Conditions to Apply Service Credits

You can apply service credits to an invoice, only when the following conditions are met:

  • Guest has a membership that offers service credits.
  • Guest has booked a service that is offered as a benefit with the membership.
  • Guest has unredeemed service credits in the membership.
  • The service credits have not expired (Expiry Days for the service credits are determined while creating the membership).
  • Membership has not expired.
  • Membership is not in the Freeze period where 'benefits cannot be used'.
  • Membership is redeemable at the center. There are memberships that are redeemable only at the center where it was sold. So, the guests cannot use credits for such memberships across other centers.
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