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Disclaimer: If your customer has bought a product on your Shopify store, and you need to refund the invoice, you MUST do that on Shopify - Zenoti does not support refunds for online purchases.

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When you refund an invoice on Shopify and the data is synced to Zenoti, you can find the refund details Zenoti:

  1. Refund Invoice
    On the refunded invoice, you can see the refund details.

2. Product Transaction History
In product transaction history, you can see the refund details.
Note: All refunds (with or without restocking) are supported. However, the restocked stock is not updated back to Zenoti.

3. Refunds Sync Report
In the Shopify: Refunds Sync report, you can see the refund entires.

See Also

Shopify: Refunds Sync Report

Why I don't see the refund details on Zenoti?

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