Zenoti allows you to configure app notifications that are sent to your guests when they enable the Self-pay feature of the Consumer Mobile App (CMA).

These notifications inform the guest about the due amount after taking a service or after adding a retail item to the invoice.

To configure the app notification template

  1. Ensure that you are at the organization-level.
  2. Navigate to Admin > Organization > Organizations > Email/Texts.
  3. Scroll down to locate Zenoti Go.

4. Beside Guest - Self Pay Completion, click Edit.
The Guest - Self Pay Completion notification template opens.

5. Select the “Turn this automated push message on” checkbox.

6. Use the following available macros to define a notification template:

  • Center State: State where the center is located.
  • Center City: This macro will display the name of the city where the center is located.
  • App Cost: This macro will display the total charges for the services.
  • Center Name: This macro will display the name of the center where the services were taken.
  • Visits: Number of times the guest has visited the base center.
  • Download Link: Link to download the Customer Mobile Application (if the Organization has it enabled).
  • Day of Appointment: Day on which the appointment was scheduled.
  • Center Zip: Zip code/postal code of the guest's base center location.
  • First Name: First name of the guest.
  • Start Time: Time when the appointment was scheduled to start.
    Note: When you add this macro, the time zone is also appended to the time as per center time zone.
  • Center Phone: Primary phone number of the guest's base center (corresponds to the Phone 1 field in the center’s settings).
  • Center Phone 2: Secondary phone number provided for the guest's base center (corresponds to the Phone 2 field in the center’s settings).
  • Center Addl Data1: Additional information about the center, provided in the Additional Text field in the guest's base center (Settings>Invoice& Receipts)
  • Center Address: Complete address of the guest's base center (corresponds to the Address 1 and Address 2 fields in the center’s settings).
  • End Time: Time when the appointment was scheduled to end.
    Note: When you add this macro, the time zone is also appended to the time as per center time zone.
  • Duration: Duration of the appointment.
  • Treatment List: List of services scheduled for the appointment.
  • Service Therapist List: List of therapists who were scheduled to perform the services in the appointment; also shows the service name.
  • Service Therapist Time List: Scheduled time for the service and the service name; includes the therapist’s name.
  • Center Country: Country where the guest's base center is located.
  • App Date: Date on which the appointment was scheduled.
  • Last Name: Last name of guest.
  • Org Name: Name of the organization.
  • Name: First name followed by the last name of the guest.
  • Invoice Comments: Any notes or information about the invoice that you want to share with your guests.
  • Center E-mail: Email address of the guest's base center.
  • Mail Unsubscribe Link: Link to unsubscribe and stop receiving marketing and campaign emails.
  • Service Custom Data Link: Link to the service data form. Email can be triggered from the Guest profile > Appointment tab. Click View or enter custom data related to this service icon and click Send custom data link button
  • Guest Data Link: Link to user data form. Link can be triggered from Appointment book > Guest profile > Send Guest Data Link.
    The Send Guest Data Link button appears only if you have the Guest Data Form template activated.
  • Service Data Link: Link to the service data form that your guests can use to specify any additional data related to service. For example, to effectively administer a hair spa service, you may need to know the guest’s hair type, or for a customized facial you would want to know and store the guest’s skin type.
  • Confirm Link: Link to receive the guest’s confirmation of the appointment.
  • Video URL: Businesses that have service-specific videos for say, pre and post care instructions, would like guests to watch videos related to before/after treatment. In such cases, they can use this macro. The macros get replaced with the Video ID entered in the service-catalog tab.
  • Gender: Gender of the provider.
  • Due Amount: This macro will display the pending amount in the current invoice.

7. Click Save.

You have successfully configured the app notifications for self-pay.

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