You are getting this message for the following two reasons:
- Either the products are not added or made active for your center.
You can reach out to the corp office or head office to add the products. If the products are added, but not available at your center, you can go ahead and do that.
- Or, you've already submitted an audit for reconciliation.
Wait for your manager to reconcile the audit.
To view the pending audit, navigate to Inventory > Reports > Audit History report.
Important: If you are the manager, you must reconcile all audits (both retail and consumable) on the Zenoti Web, irrespective of whether you've done the audit on Zenoti Web or Zenoti Mobile app.
Watch a quick video on Reconciliation on Zenoti Web
Or, read our complete help article on reconciliation.