When using the Webstore, there may be cases when your guests forget the passwords for their accounts. For such cases, you can configure an email notification template that is triggered every time your guests click Forgot Password. This email will be sent with a verification code for an easy password reset.

Note: The verification code in the email is valid only for 24 hours.

To configure the notification templates

1. At the organization-level, navigate to Admin > Organization > Organizations
> Email/Texts.
The notification templates appear.
2. Scroll down to the Mobile/Webstore section.
3. For Online Reset Password V2, click Edit.
The notification templates for Online Reset Password V2 open.
4. You must configure the following templates:
- Online Reset Password V2 - Email
- Online Reset Password V2 - Text Messages (SMS)

Online Reset Password V2 - Email

1. To send the automated emails, select the checkbox Turn this Automated
Email ON.
2. Enter the subject for the email.
3. Use the Available Macros to customize the content for Plain Text and
HTML emails. Depending on the recipient’s browser, the email will be
delivered as plain text (no formatting and images) or HTML text (includes
images, links, and formatting). Note: Click the Full-Screen icon in the editor to
edit the text in full-screen mode.
4. Click Save.
The Online Reset Password Email template is now created.

Online Reset Password V2 - Text Messages (SMS)

1. To send the automated emails, select the checkbox Turn this Automated
Email ON.
2. Use the Available Macros to customize the content for the Text
Message template.
3. Click Save.
The Online Reset Password Text Message template is now created.


See Also
Webstore V2: Overview

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