1. Open the Appointment Book.
  2. Click an open slot on the Appointment Book, and then select Prepaid/Gift Card Details from the context menu.
    The Prepaid/Gift card details window opens.
  3. In the Enter Code field, type the gift card number provided by the guest, and then click Show.
    The Prepaid Card/Gift Card Details window opens.
    To learn more about the other fields in this window, read: View Gift Card Details from the Appointment Book.  
    Note: In cases where the guest is unable to provide the number, you can request a staff member with the required permission (by default, the owner role has the permission enabled) to look up the complete gift card number from the guest’s profile.
  4. Click the balance link beside the Balance field.
    The Update Gift Card Balance window appears.
  5. Type the new balance. You must enter the total amount after you have added the new balance to the existing balance.
    Example: If the existing balance if $50 and you add $50 to it, you must type $100 in the new balance field.
    Note: If the price and value are different, the new balance is added to the value of the gift card. The price of the gift card does not change.
  6. In the Comments field, type any useful notes.
  7. Click OK.
    The gift card balance is updated and you can now view the modified gift card balance when taking the payment in the POS window. Learn more
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