If you have guests who have purchased recurring memberships or have scheduled payments set up for their packages, you may want to pause auto charging the guests’ cards until your center is open for business again by doing the following:

Zenoti understands that freezing all the guests’ memberships or changing the payment schedule is a tedious and time-consuming process.

To ensure we make your lives easy and to show that we are together in this, Zenoti will freeze the memberships and change the series packages payment schedules for you at no charge.

To get this process underway, reach out to Zenoti Support.

Note: When your business is ready to resume operations again, reach out to Zenoti Support, and we’ll unfreeze the memberships and change the series packages payment schedule for you at no charge.

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