The Close Payments screen provides a brief insight into the payment closure details. This screen displays the expected collection details as on the current closure date - such as how much was collected in cash, check, credit card, custom payment, and how much business cash was transferred to petty cash. 

It also displays the opening and closing balance and shows actual collections made from different payment modes like cash or credit card. You can make adjustments to cash or credit card for the closing and provide reasons for adjustments. The register closing balance is also displayed automatically.

To manage Close Payments

1. Tap the Settings tab from the Zenoti Mobile menu.
   The Settings screen appears.
2. Tap Cash Register.
    Note: The name ‘Cash Register’, is as per the name of the register you have
    configured at the organization level. For example, if you have created a register as
    'New Jersey-1'  register’ then the name appears as 'New Jersey-1'.
   a) If there are any open invoices, then Zenoti shows an alert to close the open    
       invoices.
       For example, partial payments that are taken for packages or memberships, and
       oversights during billing might cause invoices to remain open.
       If the center has blocked register closure with open invoices (learn more
       Register Closure with Open Invoices), then close all open invoices first to
       continue with register closure in step 5.
   b) If the center allows register closure with open invoices, then select Cancel to
       review and close open invoices, or tap OK to continue to close payments as
      described in step 4 below. 

3. Tap Close Register.
    Note: An alert appears if there are any open invoices for the cash register you want
    to close. 

4. The Close Payments screen appears.
5. Review the figures under the Expected Amounts section and update the sections,  
    Actual Amounts
and Register Handover, as required.
    The Close Payments screen displays details of the last register closure date (with
    timestamp), the employee who closed the register, and the center name. This    
    screen also shows the date for which you are closing the register (usually, the
    current date).

    See the next section of the article for details on how Zenoti calculates
    the figures you see in the Expected and Actual Amounts sections. 

6. Tap Save.
    You have successfully closed the register or closed payments for the day. If you
    activate SMS at the organization level, Zenoti automatically sends an SMS with the
    end-of-day data to the owner, administrator, manager, as well as any employee
    whose record is configured to receive this SMS.

Expected Amounts, Actual Amount, and Register Handover Sections: How are the Figures Calculated?

Refer to this section if you want to understand how the numbers that appear in each of the sections are calculated. 

Important: You can choose whether you want to track Tips and SSG (Support Staff Gratuity) amounts to show up in the Close Payments screen. This is useful if you do not pay out tips and SSG immediately.

Reach out to Zenoti Support if you want to enable this option for your organization.

Note: Zenoti shows Tips only if the organization level setting Allow entry of tip amounts is selected (from Admin > Organization > Organizations > Settings > Invoice and Receipt > Invoice Settings). Also, if your organization has configured a different label name for 'Tips' as ‘Gratuity’, then the configured label name appears.
Similarly to view SSG amount, enable the organization level setting Allow entry of tip amounts (from Admin > Organization > Organizations > Settings > Invoice and Receipt > Invoice Settings). Also, if your organization has configured a different label name for Support Staff Gratuity such as ‘SSG’, then the configured label name appears.

The tip and SSG amounts (when paid in cash) are tracked in the Expected Amounts and Actual Amounts sections of the Close Payments screen. 

To view the details for each payment mode, tap the icon next to Expected under the payment mode like Credit Card, Cash, or Custom

Expected Amounts

This section displays the total amount collected in the base currency. The amount is based on the POS sales which include:

  • Cash Total: Tap to view the breakup of the total cash collected.a) If you track Tips and SSG (Support Staff Gratuity) amounts to show up in the Close Payments screen, then the cash total includes Tips and SSG amounts paid in cash. That is:Cash Total = [Cash collected + {Tips (collected in cash only) + SSG (collected in cash only)} + Cash added - Cash paid out - Cash transferred - To petty cash - Cashback (if any)]b)  If you do not track Tips and SSG (Support Staff Gratuity) amounts, these amounts do not show up in the Close Payments screen. That is, the cash total excludes Tips and SSG amounts paid in cash. That is:Cash Total = [Cash collected + Cash added - Cash paid out - Cash transferred - To petty cash - Cashback (if any)]
    a) Opening Balance: The day’s opening cash balance in the register is
        automatically calculated and displayed - this is the closing balance from the
        previous register closure.Note: The amount in Cash in Register may or may not
        include the Tips and SSG (Support Staff Gratuity) amounts depending on your
       settings.
    b) Cash collected: The sum of all invoice amounts collected in cash excluding tips
       and SSG amounts paid by modes other than cash.
    c) Cash added: Cash added to register after register closure.
    d) Cash paid out: Cash paid out to employees.
    e) Cash transferred: Cash transferred from this register to another register.
    f) To petty cash: Cash converted from business cash to petty cash.
    g) Cashback: Cash given as cashback for CC payments using 'Cashback' field in
        POS. 
  • Credit Card (CC): Tap to view the summary of credit card payments received and the payment currencies (if the center has enabled taking payment in multiple currencies in POS). This is the sum of all invoice amounts collected by card payments including tips and SSG.
  • Check: Tap to view a summary of check payments received. This is the sum of all invoice amounts collected by check payments and includes tips and SSG amounts.
    a) Amount: Sum of all invoice amounts collected by check excluding tips, and
        SSG.
    b) Tips: Display total tips collected by check between previous register closure
        and the current one.
    c) SSG: Display total SSG collected by check between
        previous register closure and the current one.
  • Custom payments: Tap to view the payment summary with the agent name, the quantity of payments processed by the agent, tip amount, and the total amount collected.
    a) Tips: View the total amount collected for tips.
    b) SSG: View the total SSG collected.
    c) Total: Shows the total amount collected - that is, the sum of all the items above. 

Actual Amount

Enter the value adjusted for a day’s collections in the Actual section.
Note: The Closing Balance is automatically adjusted depending on the value entered for adjustment. 

  • Opening Balance: The day’s opening cash balance in the register is automatically calculated and displayed - this is the closing balance from the previous register closure.
    Note: The amount in Cash in Register may or may not include the Tips and SSG (Support Staff Gratuity) amounts depending on your settings. 
  • Cash in Register: Automatically calculated as Opening Balance plus Cash Total (from the Expected Amounts section). If the value varies with the actual amount in the register, overwrite this value with the amount present in the register.
    Note: The amount in Cash in Register may or may not include the Tips and SSG (Support Staff Gratuity) amounts depending on your settings.
    Hint: To quickly calculate the cash in your till use the Currency Count option. Enter the number of bills by denomination and tap Save. Zenoti calculates the total amount for you.
  • Cash Adjustments: This field is initially empty, but if the amount entered in the Cash in Register field is less than the expected cash total, then Zenoti calculates the difference and shows it here. In the Add Comments field, enter an explanation for the adjustment. 
  • CC in Register: It is the total amount collected by credit card receipts; the balance is automatically calculated. Overwrite it with the actual value of credit card receipts if it is different. 
  • CC Adjustments: Enter any credit card adjustment value. In the Add Comments field, enter an explanation for the adjustment. 
  • Custom Payment Adjustments: Enter the adjustment value in Actual. Zenoti shows the value adjusted for the payment mode. In the Add Comments field, enter the explanation for the adjustment. 

Register Handover

In the Register Handover section, enter the following values:

  • Cash Deposit: This is the amount you deposit in the bank at the end of the day.
  • Bank Name: Enter the name of the bank where the amount is deposited. 
  • Closing Balance: Closing Balance = (Cash in Register - Cash Deposit) - it is automatically calculated. It reflects how much cash remains in the register after the bank deposit, and shows as the Opening Balance for the next day. This same value is sent in the end-of-day SMS to the owner, administrator, manager, and any employee whose record is configured to receive this SMS.

See Also

Zenoti Mobile: Supported Features of Point of Sale (POS)

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