To configure email and text notifications for rescheduled appointments

  1. Ensure that you are at the organizational level.
  2. Select Admin > Organization > Organizations.
    The Manage Organization page appears.
  3. Select the Email/Texts tab.
  4. Scroll down to the Appointment section.
  5. Click Edit next to Appointment Rescheduled.
  6. On the Edit page, configure the following templates:
  • Appointment Rescheduled- Email- Select Turn this automated email on checkbox to activate the email template.
    To send an email copy (Cc), click Add to include recipients by username,   employee role, or email.
    Note:
    For recipients added by role, all employees mapped to the role in the guest's base center receive the email notification.
    Edit the Subject field and use the available macros (explained in the next   section) if required.
    Use the available macros to customize the content for plain text and HTML         emails.
    Tip: Click Full Screen in the editor to edit the text in full-screen mode.   Depending on the recipient's browser, the email is delivered as plain text (no      formatting and images) or HTML text (includes images, links, and formatting).- Click Send Test Email to send a test email and to view how the test email   appears to your guest.  
     Note: In the test email, macros will appear as is and will not be expanded. For    example, if you have used [FirstName] macro in the email text such as 'Hi    [FirstName]' then, test mail continues to show 'Hi [FirstName]' and does not    show actual first name of the receiver. 
  • Appointment Rescheduled - Text Messages (SMS)- Select Turn this automated message on checkbox to activate the text  message template.
    Click Add to include recipients by their username, employee role, or phone number.  
    Note:
    For recipients added by role, all employees mapped to the role in the guest's base center receive the message.
    Use the available macros to customize text messages.
    Important: Messages with more than 160 alphanumeric characters require two   or more text (SMS) credits. Messages with one or more Unicode characters  (international/multilingual text characters) require one text credit for every 70   characters.
    Click Send Test Message to send a test notification and view how the test   message appears to your guest.  
    Note
    : In the test message, macros will appear as is and will not be expanded. For example, if you have used [FirstName] macro in the SMS text such as 'Hi   [FirstName]' then, test mail continues to show 'Hi [FirstName]' and does not   show actual first name of the receiver.

     7. Click Save.

The guest receives the notification at a time configured in your organization’s settings (Admin > Organization > Organizations > Settings tab > Appointment Book > Send Appointment Reminder).
 

Troubleshooting

There may be times when a guest may fail to receive an intended email/text message. Learn more

See Also

Macros in the Rescheduled Appointments

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