Auto-Pay cannot be used in an invoice with partial payments. Guests cannot use Auto-Pay in combination with other payment methods such as Pre-paid cards, Gift cards, or Cash.

Julia has a prepaid card of value $40.00, and she booked an appointment for a Balinese Massage worth $100.00. Let us see what happens in this scenario.  

The steps are as follows:

  1. The front-desk sees the appointment for Julia on the selected date and time.
    The appointment block shows the Auto-pay icon, which indicates that this guest has Auto-pay enabled. 

2. Julia enters the center and checks-in to her appointment either from the CMA, the Kiosk, or from the front desk.

3. Julia’s saved card is authorized as soon as she checks-in to her appointment.
For example, if Julia booked an appointment for a Balinese Massage that costs $100.00 and if she configures 10% as her tip, the card will be authorized for a total amount of $110.00 ($100.00 + $10.00).

4. After the services are completed, Julia informs the front desk that she wants to use her prepaid card of value $40.00 as part of the payment.

5. The front desk opens the invoice and adds Julia’s pre-paid card. The front desk sees the following banner on the invoice:

   6. Since Auto-pay does not support partial payments, Julia must pay the rest of
       the amount in-store.

See Also

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