If your guests or providers are not receiving push notifications or sound alerts, here are some things you can check:

  • Check the Internet Connection
  • Check if Notifications Alerts are Allowed for the Zenoti Mobile Application.
  • Check the Latest Version of the Zenoti Mobile Application.

1. Check the Internet Connection

Zenoti Mobile on iOS or Android requires a steady internet connection to receive push notifications on your device, so ensure that:

  • Your device is within the network range
  • Good Wi-Fi or cellular network is available
  • The airplane mode is turned off

2. Check if Notifications Alerts are allowed for Zenoti Mobile Application

Check whether the permission to receive push notifications and sound prompts from Zenoti Mobile is set to 'Allow' for the user's device. To troubleshoot these features on your device, follow the steps given below for Android and iOS, respectively.

Android

Ensure notifications are turned on for Zenoti Mobile

1. Go to your device's Settings page

2. Tap App & notifications.

3. Tap Notifications.

4. Open See all from last 7 days in Recently Sent.

5. Tap Zenoti Mobile application.

6. Turn on Show Notifications.

Turn on notification volume for Zenoti Mobile

1. Go to your device's Settings page.

2. Tap Sounds & vibration.

3. Set the slider for Ring Volume to the full or required volume (Make sure the device is not set to Do Not Disturb, Silent, or Vibrate).

4. Log off the Zenoti Mobile app and then log back in for the changes to take effect.

iOS

Ensure notifications are turned on for Zenoti Mobile

1. Go to your device's Settings page

2. Tap Notifications.

3. Tap Zenoti Mobile application.

4. Turn on Allow Notifications, Alerts, and Sound.

Turn on notification volume for Zenoti Mobile

1. Go to your device's Settings page.

2. Tap Sounds.

3. Set the slider for Ringer and Alerts to the full or required volume (Make sure the device is not set to Do Not Disturb, Silent, or Vibrate).

4. Log off the Zenoti Mobile app and then log back in for the changes to take effect.

How do notification alerts work on Zenoti Mobile?

Scenario 1: When the Zenoti Mobile application is in use on the device, you will receive an in-app notification alert but not a sound prompt.

Example: When a guest checks-in, while the front-desk staff is using Zenoti Mobile, a notification is received on the device but there is no sound alert.

Scenario 2: When the Zenoti Mobile application is not in use or running in the background, you will receive push notifications and sound alerts based on the system settings enabled on the device.

Example - When guest checks-in, while the front desk staff is not using Zenoti Mobile, a push notification shows up on the screen and the stylists/therapist is alerted about the check-in with a sound alert.

To know more about the advanced notification settings for your device, read Change Notifications (iOS) or Control Notification (Android).

Disclaimer: The links above belong to external sites; Zenoti bears no responsibility for the accuracy, legality, or the content of the external site or for that of subsequent links.

3. Check the Latest Version of Zenoti Mobile Application

Check if you are using the latest version of Zenoti Mobile app by visiting the Play Store (Android) or App Store (iOS). To check and update to the latest version, do the following:

Android

To check the latest version of Zenoti Mobile app on Play Store

1. Open Play Store on your Android device.

2. In the search bar, enter and tap Zenoti Mobile.

3. Navigate to What's new or About this app.

4. Scroll to the bottom.

5. The App info section shows the latest version.

To check the version of installed Zenoti Mobile app on Android

  • If you're logged out of the Zenoti Mobile app, the version is displayed at the bottom of the log-in screen.
  • If you're logged in to the Zenoti Mobile app: Access the Zenoti Mobile app menu > the version is displayed at the bottom of the Menu bar.

If the version displayed on the Zenoti Mobile app does not match the latest version on Play Store, update the app to the latest version.

To update to the latest version on Android

1. Open the Play Store on your Android device.

2. In the search bar, enter and tap Zenoti Mobile.

3. Tap Update.

4. Wait for the update to finish.

5. Restart your device for the updates to work effectively.

iOS

To check the latest version of Zenoti Mobile app on App Store

1. Open App Store on your iOS device.

2. In the search bar, enter and tap Zenoti Mobile.

3. Navigate to What's new.

4. The section shows the latest version.

To check the version of installed Zenoti Mobile app on iOS

  • If you're logged out of the Zenoti Mobile app, the version is displayed at the bottom of the log-in screen.
  • If you're logged in to the Zenoti Mobile app: Access the Zenoti Mobile app settings > Navigate to About Us > the version is displayed on top of the About Us screen.

If the version displayed on the Zenoti Mobile app does not match the latest version on App Store, update the app to the latest version.

To update to the latest version on iOS

1. Open App Store on your iOS device.

2. In the search bar, enter and tap Zenoti Mobile.

3. Tap Update.

4. Wait for the update to finish.

5. Restart your device for the updates to work effectively.

If your Zenoti Mobile app is still not receiving the push notifications as expected, try to uninstall and reinstall the Zenoti Mobile app. If the issue persists, contact Zenoti Support.

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