Autoresponder allows you to send an automated response to guest’s messages that you receive after the center’s working hours.
Important: When configured, the autoresponder switches on automatically based on your center’s non-operational hours and holidays.
To set up auto responses for messages received after working hours:
- Ensure that you are at the center level.
- Navigate to Admin > Centers > Settings > Zenoti Connect.
3. Turn on Enable Autoresponder.
4. Type in the automated message that you wish to send to your guests.
Example: Thank you for your message. We’re closed right now and will respond in the morning. Our salon hours are 8:00 AM to 8:00 PM. For questions about our services or to book online, visit our website.
5. Click Save.
The autoresponder is activated and will send an automated reply to messages that you receive after the center’s working hours.
When your front desk logs in the next day or outside center hours, Connect shows a banner stating Autoresponder is ON. Turn off for now.
If the front desk turns off the Autoresponder, then it will stay deactivated for the entire working hours. It will turn on again on the center's non-working hours.
Note: If the front desk turns off the Autoresponder by mistake, they cannot switch it back on immediately.
See the screenshot for reference.
Note: Autoresponder will send the automated reply to every message that is received after the center’s working hours.If a guest sends two messages (one after another), then Connect sends two replies.