Appointment Book 

View Provider Details to Quickly Answer Queries

If you are at the front desk you most likely answer customer queries related to providers such as the services they perform, the time they take to perform the services, and their charges. With this upgrade, you can quickly look at these details right from the Appointment Book using the  View Details option. When you are able to answer such queries quickly and confidently, it helps build client confidence in your business.

To learn more, read the Help article

Option to Tie a Cash Register to a Computer 

Busy centers often tend to have multiple cash registers where front desk personnel move from the front desk to other places within the center to ensure smooth functioning of business. Earlier, cash registers were tied to logged-in users. This was a challenge when users forgot to log out from one cash register and had to accept payment at another computer.  

With this upgrade, you can choose to tie the cash register to a computer, instead. A user must select the default cash register for the computer just once. Thereafter, anyone can take payment using the same computer. Your center can process payments faster and more efficiently. 

You can always switch back to tying your cash registers to logged-in users using an organization level setting.

To learn more, read the Help article

Easily Distinguish Services in a Visit

Earlier, the front desk could not easily identify the services that belonged to a single appointment as the booking appeared with a light border. We have fixed this. The services in a single booking are now apparent due to a darker border. 

To learn more, read the Help article

Turn Off Color Codes for Early and Late Check-Ins

With this upgrade, we have introduced a new center level setting that allows you to turn off color codes for employee check-ins.

To learn more, read the Help article

Alert Messages Show the Reason why Refunds are not Possible 

We now show alert messages that tell the front desk why some refunds are not possible. There can be different reasons why an item cannot be refunded. For example, the organization itself may not allow processing of refunds, the front desk may not have permissions to process the refund, or the item may have already been refunded. 

This will help the front desk to communicate the reason to the guest that results in a better guest experience. 

Add Your Center’s Logo to Receipt Header

If your business operates on a franchise model where your centers have their own identity, center owners may want to include their own logos on receipts to create brand awareness. To add your center’s logo, you can now use a combination of Optional Fields in the Center properties page with Custom macros to customize the receipt headers.

To learn more, read the Help article

Appointment Details Report Includes Service Segment Details 

We have added a new checkbox, Show Service Segments, to the Appointment Details report. If you select this checkbox and run the report, a single appointment with say, three service segments, appears in three separate rows. 

For example, a Hair color service with three segments will appear in three separate rows as Hair color - Start, Hair color - Process, Hair color - Finish. You can also see the Service Time (in minutes) and Actual Time (in minutes) for each segment separately.

To learn more, read the Help article

Change the Duration of Appointments in the Booking Wizard

With the appropriate organization level settings, while booking appointments from the Booking Wizard, the front desk can now change the duration of appointments. The front desk can extend or reduce the duration of appointments to accommodate either a guest’s schedule or to accommodate a provider who needs more time to complete a service. 

You can change the duration only after you select a particular provider from the Provider drop-down list. You cannot change the duration when the Provider is set to Any, Any Male, Any Female, or Others.

Note: The front desk cannot change the duration of appointments that have segments. 

To learn more, read the Help article

Employee Management

New Date Fields added to the Employee Page

The Edit Employee page (General setting tab) now has two additional Date fields (Additional Date Field 1 and 2), in case you want to track specific dates such as the expiry date of a provider’s license or insurance. 

To learn more, read the Help article

Updates to the Employee Check-In Page

We have made a few usability improvements to the Employee Check-In page. For example, the Add Attendance button is now more prominent. Employee names also appear in the format, First Name, Last Name (Nick name).

To learn more, read the Help article

Updates to Employee Reports

  • Updates to Employee Attendance Summary Report:
    a) The Employee column now shows the name of the employee in the format,             First Name, Last Name (Nick name).
    b) Employee names in the filter also follow the same format. 
  • Updates to Employee Attendance Details Report:
    a) a) We have introduced a new column, “Base Center” to show the employee’s home center or the primary center to which the employee belongs.
    b) We have renamed the “Center” column to “Working Center”.
    c) The Employee column now shows the name of the employee in the format,             First Name, Last Name (Nick name).
    d) Employee names in the filter also follow the same format. 
  • Updates to Employee Block Out Details Report:
    a) We have added two new columns: “Utilizable” (with values Yes/No) and “Base         Center”.
    b) We have renamed the “Center” column to “Working Center”.
    c) The Employee column now shows the name of the employee in the format,             First Name, Last Name (Nick name).
    d) Employee names in the filter also follow the same format. 
  • Updates to Employee Punctuality Details Report
    a) The Employee column now shows the name of the employee in the format,             First Name, Last Name (Nick name).
    b) Employee names in the filter also follow the same format. 

Marketing

One Promo Offer per Unique Email or Mobile Number  

With this upgrade, we have introduced a new setting that allows you to send out promotional offer emails or texts to only unique email addresses and mobile numbers. Say, if there is a family of five members who provided same email address and mobile number in all the five guest profiles, Zenoti will send out promotional email and text only once. Though Zenoti sends out the promotional email only once, each guest can use the offer when they visit the center.

Extend your Center Promotions to Other Guests 

From Zenoti, you can send out promotional offers to eligible guests who belong to your center. However, there could be guests from other centers who often visit you to take services at your center. With this upgrade, we have introduced a new setting that allows you to send your offers to eligible guests of other centers who visit your center frequently. 

Run Loyalty Points Promotions Exclusively for Members

If your business has set up Regular Loyalty Program, after this upgrade, you can run loyal points promotions exclusively for members.

We have introduced a new control for loyalty points promotions that allows you to specify if the points from the promotion must be restricted to members only.

Smart Marketing

Send Campaign Offers as Text Messages to Eligible Guests 

With this upgrade, you can choose to send out campaign offers as Text messages to eligible guests. When you set up Smart Marketing campaigns, you can enable the ‘Text’ setting available against each template and compose the text message using macros. 

Administration

Quickly Access the Center Details Page

Earlier, if you were at the center level and navigated to Admin > Organization > Centers, you landed on the Center’s List page that showed the current center. You then had to click on the center name to view the details. With this upgrade, when you are at the center level and navigate to Admin > Organization > Centers, you can view the center’s details page directly. 

Easy Reconciliation of Outstanding Balance in Register Summary Report

In the December release, we added drill-downs in the Sales and Collections sections of the Register Summary Report for easy reconciliation.

In this release, we have added a drill-down for Outstanding Balance in the Register Summary Report for you to easily reconcile the amount due to you.

Vendor Assigned Reference Number for a Center

Earlier, when a PO was raised, it was difficult for the vendor to associate the raised PO with a center. With this upgrade, you can update the vendor assigned reference number at the organization level > Admin > Resources > Vendors > Center. This reference number will be visible in the raised POs, thereby easing the job of your vendor.

To learn more, read the Help article

Inventory

Unbundle Product Kits on Delivery

Earlier, it was time consuming to update records in Zenoti when Kits were unbundled as you had to update the product page of each item you unbundled. 

With this upgrade, we have introduced an organization level setting, “Automatically Unbundle Product Kits on Accepting Delivery in Purchase Order”. If this setting is on, and you receive a Purchase Order, Zenoti automatically updates the stock quantities of the products, unbundled from the Kits, in the respective product pages. 

Auto PO Now Considers Quantity of Manual PO

Earlier, when an Auto PO (Purchase Order) or an Auto TO (Transfer Order) was raised, the product quantity to be ordered was calculated as Desired Stock minus Current Stock. 

In this case, the current stock did not consider the product quantity that was already raised in the Manual PO. This resulted in many duplicate orders and excess stocks.

With this upgrade, we are introducing a new setting, "Consider raised purchase orders/transfer orders for calculating Auto PO/TO quantity". Turn on this setting to ensure ensure that the Manual PO/TO product quantities are considered while raising an Auto PO/TO. 

Consistency in Inventory Alert Report and Auto PO

Earlier, Auto PO fetched the product stock information based on the Alert level or the Desired level of the total product stock (Consumable + Retail).

This was inconsistent with the Inventory Alert report, which fetched the product stock information separately for Consumable and Retail stock. 

We have fixed this. Now, Auto PO and Inventory Alert report will fetch the product stock information separately for Consumable products and Retail products (based on a filter). This has been done as the purpose of both the Inventory Alert report and the Auto PO is to show the decline in stock of the products that are critical to your business.

Zenoti Mobile

Accept Payments from Zip in Zenoti Mobile (iOS)

With this upgrade, if your center or organization is configured for Zip, you can use Zenoti Mobile to collect payments from the guests who use Zip.

To learn more, read the Help article

Easily View and Redeem the Gift Card (iOS)

Earlier, the front desk had to check the gift card number in Zenoti Web before they could redeem it for a guest. This was an inconvenient process.

With this upgrade, a new option is introduced in the Gift Card tab of Zenoti Mobile that allows the front desk to view all the gift cards of a guest. Based on the guest’s preference, the front desk can select a gift card to redeem.

To learn more, read the Help article

Duration for Add-Ons (iOS)

After the January upgrade, you could configure the duration for add-ons at the organization level, which appeared when you booked an appointment (with add-ons) in Zenoti Web.

With this upgrade, the add-on duration you configured at the organization level reflects for Appointments (with add-ons) booked using Zenoti Mobile as well.

To learn more, read the Help article

Easily View Zero-Minute Segments (iOS)  

With this upgrade, it is easy to visually identify zero-minute service segments in the List view and the Appointment Details screen. 

Visual Indication for Outside Therapist Hours (iOS and Android) 

Earlier, if a slot is booked which is out of schedule for the selected provider, Zenoti showed a warning message when booking an appointment. It was difficult for providers as the available and non-available were not visually indicated before booking an appointment. 

With this upgrade, an provider’s block out time is visually indicated in the Appointment Book to distinguish them from non-available slots to help easily book an appointment.

To learn more, read the Help article

Kiosk

Easily View Wait Times

With this upgrade, you can show the wait times of your guests on a separate screen that is cast on a wall-mounted display. This screen is easily visible to your guests - helping them track their estimated wait times.

To learn more, read the Help article

Customize Guest Kiosk

Earlier, the customization options on the Guest Kiosk were limited to changing the background image and the header. With this upgrade, you can change the entire look and feel of your Guest Kiosk to align it with your branding requirements. This will improve the booking experience of your guests.

Guest Kiosk Now Supports Forms

*This feature is coming soon. 

With this upgrade, on the Guest Kiosk, your guests can fill out forms such as consent forms and agreement forms before they check-in for a service. 

Note: This is only applicable to businesses that use Guest Kiosk for checking in their guests. 

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