You can return payments processed by Vantiv using Zenoti. 

Note: Vantiv (also known as Worldpay) has reduced the length of time in which a previous transaction can be refunded via a transaction reversal, from 45 days to 30 days. This means that you have 30 days to do a transaction reversal. 

This article covers 

  1. How to return a transaction within 30 days of payment 
  2. How to return a transaction after 30 days of payment

You can request refund for the following cards:

  • Credit Cards
  • Signature Debit Cards
  • PIN based Debit Cards

Refund request within 30 days

The new standard would mean that if a guest approaches you for a transaction refund within 30 days of payment, you can process the refund via Zenoti. 

Refund request after 30 days

If a guest approaches you for a refund after 30 days of payment, you can use Vantiv’s website: to process returns and void transactions. 

If you have any questions or concerns related to refund process, please call Vantiv’s customer care at 800-846-4472.

Create a custom refund entry in Zenoti

After you have processed the reversal from Vantiv’s site, make a note of the transaction ID. Ensure that you add a custom refund in Zenoti, so that, the refund can be tracked in Zenoti.

Watch the video to learn how to add a custom refund

Here are the steps to make a custom refund entry in Zenoti:

  1. Open Guest Profile and go to Appointments tab.
  2. Click Refund icon.
    Refund screen appears.
  3. Select the items to refund and enter the refund amount against each item.
  4. Click Proceed to Refund.
    Payment methods tab in the Refund screen appears. 
  5. Under Amounts to refund section, enter refund amount in the Custom field.
  6. Click Notes icon to add Vantiv transaction details against the custom payment.
    Transaction details window appears.    
          a. Payment Data: Select appropriate custom payment type.
          b. Additional Data: Enter Vantiv Transaction ID.
          c. Click Save.
  7. Click Refund.
    Invoice is generated for the custom refund.
  8. Verify the details and close the invoice. 
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