Zenoti calculates Utilization (%) as: (Service Hours# + Paid Block Out Hours# + Mandatory Break Hours#)/Total Scheduled or Clocked In Hours)*100

Where:
Service Hours# + Paid Block Out Hours# + Mandatory Break Hours# is the Numerator
Total Scheduled or Clocked In Hours is the Denominator

Example:
Service Hours: 25
Paid Block Out Hours: 20
Mandatory Break Hours: 30
Total Scheduled/Clocked In Hours: 170
Employee Utilization (%): 44.11% 

See Also

Is Recovery Time Part of Employee Utilization%?

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