There could be a number of reasons why an employee may not be visible from the Employee Schedule. Check if:

  • The employee has the appropriate role (say, Therapist) . To check the role the employee has, go to Employee > Employee > Employee > Name of the employee > Role tab > Select the appropriate role (Therapist) > Save. Next, go to the employee schedule page - Employee > Employees > Schedule > Role (filter)> Select Therapist. The name of your service provider must appear now. 
  • The employee profile is active. Ensure that there is a Start Date and there is no End Date for the employee Employee > Employee > (Name of the employee) > General tab > Start date/End date.

Read: Add General Information for a New Employee

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