You can configure commissions for employees at different levels in Zenoti.

  • Configure commissions at three levels: You can configure commissions at three levels:
    a) Item* level(*Item is a common term to mean services, products, memberships, packages, free services, and gift cards.)
    b) Employee level
    c) Job level
    See graphic below for reference.
  • Item level configuration takes precedence: At all times, item level configuration takes precedence. This means, if you have commissions configured at all the three levels (item, employee, and job level), Zenoti considers the configurations at the item level only and ignores configurations at the other levels.
    Since items (services, products, memberships, packages, free services, and gift cards) are configured at the organization level, these settings/configurations apply to all centers. 
  • Separate item level configurations from employee and job level configurations: It is a best practice to keep item level configurations separate from the job and employee levels configurations. That is, take either one of the following approaches:

    a) Approach 1: As far as possible, configure commissions at the item level only. See graphic for reference.
    b) Approach 2: If you want to use employee and job level commission configurations, configure commissions at the job level - leave the employee level to configure exceptions. See graphic for reference.

    Example
    : If you want to give a few employees more commission over and above what is configured at the job level, then use the employee level commission configurations.

    You may want to award two employees who are your star performers an extra commission. In such cases, ensure that you do not configure commissions at the item level. Instead, configure commissions at the job level (say, all providers earn a commission on an item that is 5% of sale value of the item) and then configure exceptions at the employee level (say, 10% of sale value) for the two particular employees.  
  • Versioning does not apply to item level configurations: If commission is defined at item level (services, products, memberships, packages, free services, and gift cards), commission is not versioned.

    Consider this example. In October, the commission was 10% of the sales price and in November the commission is changed to 20% of sales price. If you run the Employee Payroll of October again in November, Zenoti calculates commissions as per the latest value, which is 20%. 
  • Versioning applies to employee and job level configurations - but only for slabs: If commission is defined at the employee or job level as slabs, commission is versioned.

    In October, the employee (or job) commission was as follows:
    If revenue range for Services provided is $100- $500, award 10% commission.
    If revenue range for Services provided is $501 -$1000, award 20% commission.

    In November, the slabs and commissions were updated as follows:
    If revenue range for Services provided is $100- $500, award 15% commission.
    If revenue range for Services provided is $501 -$1000, award 25% commission.

    If you run the Employee Payroll/Commissions report for October again in November, Zenoti calculates commissions as per the original value in October (10% commission on Services provided if revenue range is $100-$500 and
    20% commission on Services provided if revenue range is $501-$1000). 

Read: Employee Commissions - An Overview and Employee Commissions - Before You Begin

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