You can configure Zenoti such that employees earn commission on performing a service based on the revenue they generate in a given pay period.

Important: You can view this setting only if the setting Commission type (all items) for item level definition is set to Revenue from Admin > Org > Settings > Employee section settings.

Zenoti first considers the configurations at the item level (in this case, the service level). If there are no commission-related configurations at the item (service) level, then Zenoti looks at the employee and job levels for commission-related configurations and then awards commissions accordingly.
Read:
Employee Commissions - Levels of Configuration and Impacts
Configure Service Commissions at the Service Level

Important: In Zenoti, revenue for a service is price paid for a service excluding taxes and tips. Read: Sales, Collection, and Revenue in Zenoti 

This article covers the following sections: 

  • Before You Begin
  • Configuring Service Commissions based on a percentage of revenue
  • Worked Example and Impact on Employee Reports 

Before You Begin

  • Ensure that the employee has the appropriate job (Therapist) and can perform the service. Read: Create Jobs
  • Ensure the invoice is closed. Read: Employee Commissions - Before You Begin
  • Ensure the option Revenue is selected for the setting Commission type (all items) for item level definition from Admin > Org > Settings > Employee section settings.

To configure service commissions based on a percentage of revenue: 

  1. Ensure that you are at the Organization level. 
  2. Click Admin > Resources > Services
  3. Click Add.
    The Create Service page appears. The commission-related settings appear in the General tab. 
  4. In the General tab, for Commissions option, select Yes
  5. For Commission Adjustment, specify a number in percentage.
    Example: If you specify 50% here, it means employees will get half the amount of commission. Similarly, if you specify 100%, it means employees will get the full amount, and 200% means, employees will get double the amount of commission. 
  6. For Commission Type, select percentage of revenue
    Enter the percentage of revenue you wish to give as commission.
    Example: If you specify 10 here, it means employees earn 10% as commission on revenue earned for the given service. This also assumes you have specified 100% in the Commission Adjustment field. Note: In Zenoti, revenue for a service is price paid for a service excluding taxes and tips. Read: Sales, Collection, and Revenue in Zenoti 
  7. [Optional] Enter a percentage for Support Staff Gratuity (an enforced tip included in the invoice and given to staff who assist in the discharge of a service). 
  8. Click Next.
    The Price tab opens. 
  9. Enter price details such as sales price and any taxes that may apply to the service.
  10. [Optional] Enter or select details for Products, Resources, Custom, Catalog, Variants, Related, and Add-Ons.
  11. Click Finish.

Worked Example and Impact on Employee Reports 

Consider the following:

  • Cost of service: $650
  • Service tax: $130 
  • GST: $130
  • Service charge: $32
  • Tips: $65
  • Commission Adjustment: 100%
  • Total revenue earned: $877
  • Commission is percentage of revenue: 10%
  • Commission earned by employee on performing the service for one guest: $65

    Note
    : In Zenoti, revenue for a service is price paid for a service excluding taxes and tips. Price of the service is $650. 10% of $650 is $65.

If this is the scenario, the Employee Payroll Summary Report, Employee Payroll Details Report, and Employee Commissions Report display details of this commission. 

Best Practise: To view all the columns of the report, always export these reports - the UI shows fewer columns.  

Tip: To view accurate commission-related figures, always generate the Employee Payroll Summary Report first and then generate the Employee Commission Report. 

Read:
Configure Service Commissions at the Individual Employee Level
Configure Service Commissions at the Job Level  

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