If you want to award commissions to therapists or service providers on no show and canceled invoices, you must first configure organization level settings.

You need to configure settings in the following screens:

  • Settings in the Appointment Book section 
  • Settings in the Services section

Settings in the Appointment Book Section (for No Show/Canceled Invoices)

To configure organization level settings in the Appointment Book section:

  1. Ensure that you are at the Organization level.
  2. Go to Admin > Organization > Organizations > Settings (tab). 
  3. Expand the Appointment Book section.
  4. From Appointment Cancelation Fee section, select Apply Cancelation Fee.
  5. You can view additional settings as follows: 
  • Percentage of the appointment price: Select this option if you want the Cancelation Fee to be a percentage of the appointment price.
    Example
    : You may specify the cancelation fee as 10% of the appointment price. This means, if the cost of the service is $100 then guests who cancel their appointment still need to pay $10 as the cancelation fee.
  • Flat amount: Select this option if you want the Cancelation Fee to be a flat amount.
    Example: You may configure a flat amount, of say $15 as the cancelation fee.
  • [Optional]: Specify whether you want to Apply cancelation fee if the customer cancels less than <number of> hours before the appointment.
    Example: Assume a guest's appointment is at 11 am and you specify 24 hours here. If the guest wants to avoid paying the cancelation fee, the guest must call to cancel the appointment before 11 am on the previous day.  

  6. From Appointment No-Show Fee, select Apply No Show Fee.
      You can view additional settings as follows:

  • Percentage of the appointment price: Select this option if you want the No Show Fee to be a percentage of the appointment price.
    Example: You may specify the no-show fee as 10% of the appointment price. This means, if the cost of the service is $100 then guests who do not come in for their appointment still need to pay $10 as the no-show fee. 
  • Flat amount: Select this option if you want the No Show Fee to be a flat amount.
    Example: You may configure a flat amount of say $15 as the no-show fee.

   7. Click Save.
       Zenoti saves your settings. Next, you need to configure center level settings to              enable awarding cancelation/no show commissions. 

Settings in the Services Section (for No Show/Canceled Invoices)

To configure organization level settings for Services:

  1. Ensure that you are at the Organizational level.
  2. Go to Admin > Resources > Services.
    The Manage Services page appears.
  3. Click the name of a Service for which you want to award Canceled and No Show commissions. The Edit Service page appears.
  4. In the General tab, select Allow cancelation fee.
    The checkbox Allow cancelation commission appears. 
  5. Select the checkbox Allow cancelation commission
  6. Select the checkbox Allow no show fee.
    The checkbox Allow no show commission appears. 
  7. Select the checkbox Allow no show commission
  8. Click Save.
    Therapists or service providers who provide this service can earn commissions when guests do not come in for their appointments or when they cancel their appointments (for this service). 

Read: Configure Commissions for No-Show and Canceled Invoices - An Overview

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