When fewer centers in your organization collect feedback and most of the centers don’t, then, configure optional fields in the organization to hide the feedback link in the Thank You notifications.
Important: Do not disable collect feedback option at the organization level, because the centers that want to display feedback will get affected.

Before you begin

  • Ensure that the following settings are selected at the organization level:
         - Collect Feedback checkbox is selected (Admin > Organization >
           Organizations > Settings > Appointment Book > Collect Feedback).
         - Feedback form is configured (Admin > Organization > Organizations >
           Settings > Feedback). 
  • Ensure that centers that want to collect feedback have selected the option: Use organization default (Enabled) (Admin > Organization > Centers > Settings > Appointment Book > Collect Feedback).

Add Feedback text in Optional Fields of organization

  1. At the organization level, navigate to Admin > Organization > Organizations and select your organization.
    The Manage Organization page appears.
  2. Under the General tab, scroll down to Optional Fields.
    Note: Custom macros render the text in Optional Fields, into the email/text notifications that use the macros. For example, text written in Optional Field 1 is rendered by [CustomMacro1] into Zenoti notifications. Learn more about optional fields in the article: Update General Organization Business Details
  3. Use any two Optional fields to configure the feedback text.
         a. For example, In Optional Field 1, enter the code:
             <p style="display: none;">Please provide your feedback <a href=“
         b. In Optional Field 2, enter the remaining code: ">here</a></p>

Correctly Append the Macros into the Thank You Template

  1. At the organization level, navigate to Admin > Organization > Organizations.
    The Manage Organization page appears.
  2. Go to Email/Texts tab > Appointment templates > Thank You.
  3. Click Edit against Thank You template.
    Thank You notification template opens. 
  4. In the HTML field, at an appropriate place in the body text, drag-and-drop macros in the following order:
    [CustomMacro1][FeedbackLink][CustomMacro2]
    Refer to the animated GIF to learn how to insert the macros:

       In the background, HTML reads the appended macros as:

       In the Thank You email that a guest receives, the feedback text does not
       appear.

Override Optional Fields for centers that want to collect feedback 

If there are only a few centers that are willing to collect feedback from guests, follow the steps below to override organization’s optional fields so that Thank You notifications will show Feedback option to the guests of your center:

  1. At center level, navigate to Admin > Organization > Centers.
    The Manage Center page appears.
  2. Under the General tab, scroll down to Optional Fields.
    In one of the optional fields, you will find the HTML code: <p style="display: none;">Please provide your feedback <a href=“ and the link: Override for this center, against the field.
  3. Click the link: Override for this center for the Optional field.
    Zenoti removes the code and makes the optional field blank. 
  4. In that same Optional Field, enter the following code:
    <p>Please provide your feedback <a href="
    This code will allow the display of the feedback link and text in the Thank You notifications.
    Important: There is no need to modify the optional field that has ending tags: ”>here</a></p> as the ending tags will remain the same.

     5. Click Save.
         The center’s custom macros will override the custom macros of Organization,
         due to which, guests belonging to the center will receive feedback link and
         text in their Thank You notifications. 

See Also
Configure Feedback in Thank You Notifications
Configure Feedback: When most of the centers collect the feedback
Configure Email and Text Notifications for Thank You

Did this answer your question?