1. Ensure that you are at the organizational level.
  2. On the main menu, click the Admin tab to open the Admin dashboard.
  3. On Admin dashboard, click Organization > Organizations. The Manage Organization page opens.
  4. Click the Email/Texts tab.
  5. Scroll down to the Guest section.
  6. Click Edit next to Coupon.

  7. On the Edit page, configure the below templates

  • Coupon - Email
    - Select Turn this automated email on checkbox to activate the email template.
    - To send an email copy (Cc), click Add to include recipients by username,
      employee role, or email.    
      Note:
    For recipients added by role, all employees mapped to the role in the
      guest's base center receive the email notification.
    - Edit the Subject field and use the available macros if required.
    - Use the available macros to customize the content for plain text and HTML
      emails.    
      Tip:
    Click Full Screen in the editor to edit the text in full-screen mode.
      Depending on the recipient's browser, the email is delivered as plain text (no
      formatting and images) or HTML text (includes images, links, and formatting).
    - Click Send Test Email to send a test email and to view how the test email
      appears to your guest.
      Note: In the test email, macros will appear as is and will not be expanded.
      For example, if you have used [FirstName] macro in the email text such as
      'Hi [FirstName]' then, test mail continues to show 'Hi [FirstName]' and does
      not show actual first name of the receiver.
  • Coupon - Text Messages (SMS)
    - Select Turn this automated message on checkbox to activate the text
      message template.
    - Click Add to include recipients by their username, employee role, or phone
      number    
      Note:
    For recipients added by role, all employees mapped to the role in the
      guest's base center receive the message.
    - Use the available macros to customize text messages.    
      Important:
    Messages with more than 160 alphanumeric characters require
      two or more text (SMS) credits. Messages with one or more Unicode
      characters (international/multilingual text characters) require one text credit
      for every 70 characters.
    - Click Send Test Message to send a test notification and view how the test
      message appears to your guest.
      Note: In the test message, macros will appear as is and will not be
      expanded. For example, if you have used [FirstName] macro in the SMS text
      such as 'Hi [FirstName]' then, test mail continues to show 'Hi [FirstName]'
      and does not show actual first name of the receiver.

   8. Click Save.


Troubleshooting:
There may be times when a guest may fail to receive the intended email. Learn more

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