At times, guests may have a number of open invoices in their name. This means guests need to clear some outstanding amount. Normally, the front desk must open each invoice, collect the outstanding amount, and then close the invoice. For the guest, this means multiple transactions. This process can be tedious and time-consuming, for both, the front desk and the guest - especially if the guest has multiple open invoices.
As an administrator, you can configure settings to allow guests to clear all such outstanding bills with a single payment, in the interest of time and smooth flow of business.
To enable guests to pay the total outstanding amount in one go:
- Ensure that you are at the center level.
- Go to Admin > Organizations > Centers> Name of your center > Settings.
- Expand Invoice and Receipts.
- Select the option Allow guests to pay off all outstanding amounts in one go.
- Click Save.
The front desk can collect these payments using either the Pay Now option on the POS or by using the Pay Off option from the Guest Profile > Open screen. See the following screenshots for reference.
Note: If this setting (Allow guests to pay off all outstanding amounts in one go) is not selected for the center, the front desk must collect outstanding payments for each open invoice separately. The front desk can view a list of open invoices from the Guest Profile > Open screen. See the above screenshot for reference.