You can void payment transactions only for open invoices.

To void a transaction

  1.  Open the invoice.
  2. In the Collect Payment section, click the Transaction Details icon for the desired transaction. 

      The Transaction Details window appears. 

  3. Click Void

       Zenoti voids the payment and changes the status to Voided. 

See Also

How to Refund an Online Credit Card Charge of an Open Invoice

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