Zenoti uses different colors to indicate different appointment statuses to allow front desk to effectively manage and track appointments and follow the due procedures.

When is an appointment status red and how do I fix it?

An appointment status is red if you have missed adding one or more of the following for an appointment:

  • Guest's feedback: If your organization requires you to enter the guest's feedback after an appointment, and if you have not captured it for the appointment, the appointment status shows red.

    Recommended Action: Enter the guest's feedback.

  • Educator rating: The employees you have marked as educators have not provided their rating for the service provider of the appointment.

    Recommended Action: An educator must enter the rating.

  • Service custom data: If the appointment has mandatory custom service fields that are not filled, the appointment status shows red.

    Recommended Action: Enter the required data in the custom service fields.

  • Product consumption: If a service requires you to enter the product consumption manually, and if you have not added the product consumption for the appointment, the appointment status shows red.

    Recommended Action: Click the appointment, click Add Consumed Products, and add the product consumption details.

How do I know what caused the appointment status to turn red?

To know why the appointment status turned red, hover the mouse over the appointment.
In the appointment details pop-up, you will see one or more reasons (explained in the above section) why the appointment status shows red.
For example, the appointment status in the image below is red as the product consumption details and the guest feedback have not been entered.

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